Visual Redesign of Library Services at Bibliothèque Le Prévost

Visual Redesign of Library Services at Bibliothèque Le Prévost

 

Presenter: Marc-André Bernier

 

Submitted by Anaïs Salamon

Marc-André Bernier holds a bachelor’s degree in History and Archival Science from the Université de Montréal, and a MLIS from McGill University. Since July 2013, as librarian at Bibliothèque Le Prévost, he has been working on a project aiming to liaise between the deaf community and the Montreal public library network, and to adapt library services to deaf patrons.

Marc-André started by highlighting the presence of a strong deaf community in Villeray-Saint-Michel-Parc-Extension for the past 100 years: the area houses two schools, the ‘Institution des sourds de Montréal’ and various deaf organizations. Then, he explained why and how he surveyed deaf patrons to understand their needs better and adapted library services to these needs. The survey was designed especially for deaf users, using video for sign language interpretation. The questions asked were about socio-demographic information, library experience, and library services. Despite some limitations, the survey provided great insight into deaf patron’s habits and expectations. The second phase of the project will be to adapt services and implement new ones to meet the deaf patrons’ expectations. As an example, Marc-André showed which services tailored for the deaf community were implemented at the D.C. Public Library (Washington, D.C.). He concluded on the recently developed IFLA guidelines, aiming to “inform librarians about the library and information needs of deaf people and pertain to all libraries that have deaf persons as any portion of their clientele” (Guidelines for Library Services to Deaf People 2nd Edition: http://www.ifla.org/publications/ifla-professional-reports-62)

 

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Marc-André Bernier (L), Anaïs Salamon (R)